Our ultimate desire is that you've purchased a product you love so if you are not completely satisfied you can return your product to us in it's original condition within 14 days of receipt. Simply follow the return instructions on the back of your packing slip and use the return address sticker provided.
Only unworn, unwashed, undamaged, clean and resalable items with all tags and labels still attached will be accepted. Once the item is inspected on the above conditions we will provide either a refund or credit note. If your item is proven to have a manufacturing fault we will refund the item.
All returns should be addressed to:
Driftlab Pty Ltd
40 Jonson Street
Byron Bay NSW 2481
Free shipping - 3 to 7 business days via Australia Post Parcel Post registered tracking service for all orders over $150.
All orders under $150 will incur a $10 flat rate shipping charge - 3 to 7 business days via Australia Post Parcel Post registered tracking service.
AusPost Express - 1 to 2 business days ($20.00)
Free Byron Bay delivery
Available on orders processed online before 2:00pm AEST in the Byron Bay Postal Code.
5 to 20 business days
Please refer to the details below for shipping rates to your country.
Your order's shipping will be quoted in the checkout.
Flat rate of $19 for regular postage
For orders placed before 1:30pm AEST orders should be received within 6 business days.
Express Post rate $35, should arrive within 2 - 4 days
Zone 1* USA, Canada and Asia (selected countries)
Flat rate of $35 for normal postage.
Orders placed before 1:30pm AEST orders should be received within 14 business days. All shipping is subject to weight and volume.
*Zone 1: American Samoa, Brunei, Canada, Christmas Island, Cook Islands, Fiji, Hong Kong, Korea (North), Korea Republic Of, Marshall Islands, Nauru, New Caledonia, Niue, Norfolk Island, Philippines, Samoa, Singapore, Solomon Islands, Tahiti, Taiwan, Thailand, Tonga, Tuvalu, United States of America, Vanuatu.
Zone 2** Great Britain, Europe (selected countries) and Asia (selected countries) Flat rate of $25 for normal postage
Orders placed before 1:30pm AEST orders should be received within 1-15 business days.
Express Post Rate is $40 with delivery time expected within 10 business days.
**Zone 2: Andorra, Austria, Belgium, China, Cyprus, Denmark, Finland, France, Germany, Gibraltar, Greece, Guernsey, India, Ireland, Italy, Japan, Jersey, Luxembourg, Macau, Malta, Netherlands, Norway, Papua New Guinea, San Marino, South Africa, Spain, Sweden, Switzerland, United Kingdom, Vietnam.
Zone 3*** Rest of the World
Flat rate of $25 for normal postage
Orders placed before 1:30pm AEST should be received within 20 business days
Express postage is $40 with delivery time expected within 10 days.
***Zone 3: Afghanistan, Albania, Algeria, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belize, Benin, Bermuda, Bhutan, Bolivia, Bonaire, Bosnia And Herzegovina, Brazil, British Virgin Islands, Bulgaria, Cambodia, Canary Islands, Cayman Islands, Chad, Chile, Colombia, Costa Rica, Croatia, Cuba, Curacao, Czech Republic, Dominica, Dominican Republic, East Timor, Ecuador, Egypt, El Salvador, Estonia, Georgia, Grenada, Guadeloupe, Guam, Guatemala, Haiti, Honduras, Hungary, Iceland, Iran, Iraq, Israel, Jamaica, Jordan, Kazakhstan, Kenya, Kuwait, Kyrgyzstan, Lao Peoples Dem. Rep, Latvia, Lebanon, Lithuania, Macedonia, Madagascar, Maldives, Martinique, Mauritania, Mauritius, Mexico, Moldova, Mongolia, Montserrat, Morocco, Myanmar, Nepal, Nevis, Nicaragua, Oman, Pakistan, Palau, Panama, Paraguay, Peru, Poland, Portugal, Puerto Rico, Qatar, Reunion Island, Romania, Saint Lucia, Saint Vincent, Saipan, Saudi Arabia, Senegal, Serbia & Montenegro, Sierra Leone, Slovakia, Slovenia, Sri Lanka, St Barthelemy, St Kitts-Nevis, St.Eustatius, St.Maarten, Suriname, Swaziland, Syria, Tajikistan, Trinidad & Tobago, Turkey, Turkmenistan, Turks & Caicos Islands, U.S. Virgin Islands, Ukraine, United Arab Emirates, Uruguay, Uzbekistan, Venezuela, Yemen, Zimbabwe.
© 2018 driftlab.